Complaints:

To resolve your complaints as soon as possible, we kindly request you to contact us by email: 

[email protected].  

You can also file a complaint in writing. For a quick and correct handling we request you to mention the following information:

1. order number;
2. name and address details.

You can send your complaint to:

All Wines B.V.

Herengracht 520

1017 CC Amsterdam

The Netherlands

You will receive a confirmation upon receipt of your letter. We will contact you regarding your complaint within 7 days.

If you feel that your complaint has not been properly addressed, you can register your complaint with the ODR platform of the European Commission , a platform for all consumers in Europe (https://ec.europa.eu/consumers/odr).